# monday.com limits and AI credits

> Hit another monday.com limit? On monday.com, every plan counts something: seats, automation runs, API calls, AI credits, and in its CRM, your contacts. The way past each limit is a bigger plan or an add-on. On PlatformPilot, your records are never counted, and every plan has the whole product. Every monday.com claim on this page links to monday.com's own pages.

Canonical URL: https://platformpilot.ai/compare/monday-limits

## What monday.com counts on Standard

- **Seats**: from 3, then in fives. [Source](https://support.monday.com/hc/en-us/articles/4405633151634-Plans-and-pricing-for-monday-com)
- **Automation actions**: 250 a month. [Source](https://support.monday.com/hc/en-us/articles/360002826680)
- **Integration actions**: 250 a month. [Source](https://support.monday.com/hc/en-us/articles/360002826680)
- **API calls**: 1,000 a day. [Source](https://developer.monday.com/api-reference/docs/rate-limits)
- **AI credits**: sold on top. [Source](https://support.monday.com/hc/en-us/articles/35277848309394)
- **CRM contacts and deals**: up to 10,000. [Source](https://monday.com/crm/pricing)

On PlatformPilot, records and fields have no plan limit.

From monday.com's pricing pages, help center and API documentation, read Oct 24, 2026.

## Every plan counts something

And the way past each limit is a bigger plan, an add-on or more seats.

### 250 automation actions a month on Standard

Pro raises it to 25,000, and Basic has none. At the limit, runs pause after a 72-hour grace period, and “you can't pay to have your actions reactivated.” Only Enterprise customers can buy more. [Source](https://support.monday.com/hc/en-us/articles/360002826680) [Source](https://support.monday.com/hc/en-us/articles/360017556179)

### 8 credits for every AI action

Since May 6, 2026, monday.com's work platform sells AI credits with your seats, at least 2,000 a month on Standard. Its CRM gives a one-time trial of 6,000 credits, then a paid add-on. [Source](https://support.monday.com/hc/en-us/articles/24047211522194) [Source](https://support.monday.com/hc/en-us/articles/35277848309394) [Source](https://support.monday.com/hc/en-us/articles/25760992782226-Available-plan-types-on-monday-CRM)

### 2 bills for your CRM and your projects

monday.com prices its CRM apart from its work management, so a work management plan does not include it. A team that runs both pays for both, seats and all. [Source](https://support.monday.com/hc/en-us/articles/4405633151634-Plans-and-pricing-for-monday-com)

### 10 seats for a team of 6

“Our pricing plans start at a minimum of 3 seats, and then ascend in multiples of 5.” A team of 4 buys 5 seats. A team of 6 buys 10. A team of 11 buys 15. [Source](https://support.monday.com/hc/en-us/articles/4405633151634-Plans-and-pricing-for-monday-com)

How PlatformPilot keeps your deals current without the typing: [PlatformPilot vs monday.com](https://platformpilot.ai/compare/monday).

## The plan you bought got smaller

monday.com's own pages, then and now.

| What | Then | Today |
| --- | --- | --- |
| AI credits | 500 free a month on every plan (Feb 2025) | Bought with your seats on its work platform, from May 6, 2026 |
| CRM contacts on Basic | Unlimited (Sep 2025) | 1,000 active contacts and deals |
| CRM columns on a board | No limit listed (Sep 2025) | 5 on Basic, 15 on Standard, 75 on Pro |
| CRM quotes and invoices on Pro | Unlimited (Sep 2025) | 250 a month |
| Merging CRM duplicates | On Standard (Sep 2025) | Pro and up |

From [monday.com's announcement of Feb 10, 2025](https://monday.com/p/press-release/monday-com-announces-ai-vision-to-empower-businesses-to-scale/), [its CRM pricing page on Sep 12, 2025](https://web.archive.org/web/20250912194452/https://monday.com/crm/pricing) as the Internet Archive kept it, and [monday.com's pages](https://support.monday.com/hc/en-us/articles/35277848309394) on Oct 24, 2026.

## On monday.com, every AI step draws credits

Each of these comes out of the credits you buy.

- **8 credits** for an AI action on a board item, from an AI column, autofill or an automation's AI step. Actions on the same item within 24 hours count once. [Source](https://support.monday.com/hc/en-us/articles/24047211522194)
- **10 to 150+ credits** for each message to Sidekick, its assistant, by how complex the message is. [Source](https://support.monday.com/hc/en-us/articles/29544502265746)
- **10 to 250+ credits** for each run of an agent, which may take several tasks. [Source](https://support.monday.com/hc/en-us/articles/29544502265746)
- **120 credits** for each hour of AI Notetaker. [Source](https://support.monday.com/hc/en-us/articles/28017248522130)
- **150 credits** for each successful Sales Agent call in its CRM, up to 5 minutes. When credits run out, it stops calling: “There is no grace period for outbound calls.” [Source](https://support.monday.com/hc/en-us/articles/24047211522194) [Source](https://support.monday.com/hc/en-us/articles/31002308457234)

“Credit amounts, ranges, and examples shown in this article are intended as general guidance.” monday.com's help center, on its own credit figures ([source](https://support.monday.com/hc/en-us/articles/36207944364434)).

## PlatformPilot counts one thing: AI work

Your plan includes a monthly amount of AI usage. Your records, fields and projects never draw on it.

### Never counted

- **People, companies, deals and fields**: No plan limit, on any plan.
- **Projects**: Tickets for client work and your own, in the same CRM. No second product.
- **Seats**: Solopreneur is one person at one price. No buckets.
- **Your encryption key**: On every plan, in your own Google Cloud. No add-on.

### When AI usage runs out

1. Your CRM keeps working.
2. An answer that has started finishes.
3. An automation waits, then runs once usage is added.

**Solopreneur**: $250 a month, billed monthly. For one person, with everything in it.

Team and Organization add shared integrations, role-based access and your own database, priced for your team.

- [Book a demo](https://platformpilot.ai/contact-sales)
- [See plans](https://platformpilot.ai/pricing)

## Switch in three steps

1. **Connect monday.com over MCP.** Add monday.com's own MCP server to PlatformPilot and sign in. Nothing to export.
2. **Ask your agent to bring it all over.** It reads your boards and adds your contacts, accounts and deals as people, companies and deals.
3. **Connect your mail and chat.** Gmail or Outlook, Slack or Teams. From then on, it learns from the work itself.

**By the way, bring your projects too.** Your monday.com boards come into Tickets, beside the clients they're for, and sub-tickets go deeper than monday.com's four levels of subitems: [moving projects from monday.com](https://platformpilot.ai/compare/monday-projects).

## Before you switch

### Does monday.com charge for AI?

Yes. Since May 6, 2026, its work platform sells AI credits with your seats, at least 2,000 a month on Standard, and its CRM gives a one-time trial of 6,000 credits before a paid add-on ([monday.com support](https://support.monday.com/hc/en-us/articles/35277848309394)).

### How many automations does monday.com include?

250 automation actions and 250 integration actions a month on Standard, and 25,000 of each on Pro. Basic has none ([monday.com support](https://support.monday.com/hc/en-us/articles/360002826680)).

### What happens when monday.com automations hit the limit?

They pause after a 72-hour grace period. monday.com says “you can't pay to have your actions reactivated,” and only Enterprise customers can buy more actions ([monday.com support](https://support.monday.com/hc/en-us/articles/360017556179)).

### Does monday.com's CRM limit contacts?

Yes. Basic stops at 1,000 active contacts and deals, Standard at 10,000 and Pro at 100,000. Ultimate has no limit ([monday CRM pricing](https://monday.com/crm/pricing)).

### Does PlatformPilot charge for AI?

Your plan includes a monthly amount of AI usage, and you can add more. Your records, fields and projects never draw on it, and an answer that has started always finishes.

### Can I move my monday.com projects too?

Yes. Connect your monday.com boards and each item comes into Tickets as a ticket, with its status. When you're ready, disconnect: the tickets stay in PlatformPilot, every field yours to edit, so you pay for one tool instead of two.

## Switch before the next limit

Start on Solopreneur today, or book a demo for your team.

- [Get started](https://platformpilot.ai/get-started)
- [Book a demo](https://platformpilot.ai/contact-sales)

## Sources

monday.com's pages were read on Oct 24, 2026; its CRM pricing page of Sep 12, 2025 is the Internet Archive's copy.

- [Plans and pricing for monday.com](https://support.monday.com/hc/en-us/articles/4405633151634-Plans-and-pricing-for-monday-com)
- [Automation and integration actions by plan](https://support.monday.com/hc/en-us/articles/360002826680)
- [API rate limits](https://developer.monday.com/api-reference/docs/rate-limits)
- [AI credits sold with seats](https://support.monday.com/hc/en-us/articles/35277848309394)
- [monday CRM pricing](https://monday.com/crm/pricing)
- [Reaching the actions limit](https://support.monday.com/hc/en-us/articles/360017556179)
- [AI feature catalog](https://support.monday.com/hc/en-us/articles/24047211522194)
- [Available plan types on monday CRM](https://support.monday.com/hc/en-us/articles/25760992782226-Available-plan-types-on-monday-CRM)
- [monday.com's AI announcement, Feb 10, 2025](https://monday.com/p/press-release/monday-com-announces-ai-vision-to-empower-businesses-to-scale/)
- [monday CRM pricing on Sep 12, 2025, in the Internet Archive](https://web.archive.org/web/20250912194452/https://monday.com/crm/pricing)
- [AI credits for Sidekick and agents](https://support.monday.com/hc/en-us/articles/29544502265746)
- [AI Notetaker](https://support.monday.com/hc/en-us/articles/28017248522130)
- [AI Sales Agent](https://support.monday.com/hc/en-us/articles/31002308457234)
- [How AI credits are counted](https://support.monday.com/hc/en-us/articles/36207944364434)