A second hub for your help desk?

HubSpot's help desk workspace and customer portal start on Service Hub Professional: a second hub, with its own seats and its own $1,500 onboarding fee, and its limits don't add to Sales Hub's. On PlatformPilot, Tickets is part of the CRM, beside the clients the work is for.

Every HubSpot claim on this page links to HubSpot's own pages.

A ticket in PlatformPilot, as the app draws it: Import the vehicle list, under the Fleet rollout ticket, with a roll-up of what is done across the levels below and three sub-tickets of its own.

Two hubs, or one product.

What a team of six, three selling and three answering clients, pays HubSpot Professional for a CRM and a help desk, billed yearly, before tax.

On HubSpot

  • Sales Hub Professional3 × $90 = $270
  • Service Hub Professional3 × $90 = $270
  • Plus required onboarding, once2 × $1,500 = $3,000
  • Two hubs$540 a month
  • Advanced help desk features need a Service Seat.
  • The customer portal starts on Professional, with 2 access groups.
  • Both hubs share 3,000 credits a month: limits aren't added together.
Sales Hub pricingService Hub pricingProduct catalog

On PlatformPilot

The CRM: people, companies and dealsTickets: client work and your ownThe Brain: what your mail and chat sayone product, one bill
  • Tickets is part of the CRM, on every plan.
  • A client's email lands on its ticket, by number or thread.
  • A request by email waits for you to accept it.
  • A Slack message can become a ticket.
  • Sub-tickets go up to 1,000 levels deep.

Then the seats decide.

On HubSpot, what a person can do with a ticket depends on their seat, and on which hub and edition the account has.

  • $90a seat a month for the help desk's advanced features

    “An assigned Service Seat is required to access advanced help desk features, such as custom views, SLAs, and reply recommendations.” On Professional, billed yearly; $150 on Enterprise.

    HubSpot: Set up help deskHubSpot: Service Hub pricing

  • 3,000credits a month for both hubs together

    “Included credits are not additive across products”: an account with Sales Hub and Service Hub Professional gets 3,000 a month, not 6,000. Limits aren't added together either.

    HubSpot: Pricing overview

  • 50credits for each conversation the customer agent resolves

    Customer Agent starts on Service Hub Professional and draws on the same monthly credits as everything else.

    HubSpot: Pricing overviewHubSpot: Product catalog

  • 2access groups in the customer portal on Professional

    The portal where clients see and reply to their tickets starts on Service Hub Professional, with 2 access groups, or 100 on Enterprise.

    HubSpot: Product catalog

On PlatformPilot, Tickets comes with the CRM, for everyone on your plan.

Everything else HubSpot counts: HubSpot limits and credits.

Projects beside the people they're for.

Tickets live in the same CRM as your clients, so the work and the relationship are in one place, on one bill.

  • On the client's record

    Every ticket names its client, and the client's page lists its tickets beside its people and deals.

  • Statuses for client work

    To do, In progress, Waiting on client, Done and Cancelled, plus your own.

  • Told where they work

    Assign a ticket and the person hears in PlatformPilot, and in Slack when you connect it.

  • Email on its ticket

    A client's email lands on its ticket by number or thread, and a new request waits for you to accept it.

  • Boards your way

    Work on a board by status, priority or any field you add, or in a table.

  • Automations that ask first

    When a ticket is created or changes, the agent can act, or ask you first.

Bring your work over.

  1. Connect HubSpot over MCP.

    Add HubSpot's remote MCP server to PlatformPilot and sign in. It reaches your contacts, companies, deals and tickets (HubSpot MCP server).

  2. Ask your agent to bring it over.

    Contacts, companies and deals become people, companies and deals, and open tickets become tickets.

  3. Connect your mail and chat.

    Gmail or Outlook, Slack or Teams. From then on, it learns from the work itself.

HubSpot tickets don't sync into Tickets: your agent brings the work over once, and you carry on in PlatformPilot.

Before you switch.

Does HubSpot's free CRM include tickets?

Yes, ticketing comes with HubSpot's free tools (Free tools). The help desk workspace, customer portal and knowledge base start on Service Hub Professional (product catalog).

Do I need a Service Seat to work tickets in HubSpot?

For the help desk's advanced features, such as custom views, SLAs and reply recommendations, yes (Set up help desk). A Service Seat is $90 a month billed yearly on Professional, plus the hub's $1,500 onboarding (Service Hub pricing).

Do Sales Hub and Service Hub limits add up?

No. An account with both gets its highest edition's limits and credits, not the sum (Pricing overview).

Does HubSpot have projects?

Yes. A projects object comes with every plan, including the free tools, and project workflows need Professional (Use the projects object).

Can my clients see their projects?

The client portal is in pilot with select customers. Ask about it when you book a demo.

How much does PlatformPilot cost?

Solopreneur is $250 a month, with Tickets, sub-tickets, the CRM and the Brain in it. Team and Organization are priced for your team.

One product, one bill.

Start on Solopreneur today, or book a demo for your team.

8 sources from HubSpot's own pages

HubSpot's pages were read on Oct 25, 2026, in US dollars billed yearly, before tax.